Shipping policy
Order Processing & Dispatch
We process and dispatch all orders within 1–3 business days after payment confirmation, minimizing customer waiting time to ensure timely delivery of your items.
International Shipping & Delivery Time
Our standard international delivery generally takes 7–14 days to arrive. The actual delivery period may vary depending on your shipping destination. You can select the rush shipping option at checkout if you require expedited delivery.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and delivery destination. The exact shipping cost will be clearly displayed at checkout before payment, with no hidden fees applied.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes assessed by local customs authorities. All such charges are the sole responsibility of the order recipient. We recommend reviewing your local import regulations before placing an order to avoid unexpected additional costs.
Packaging & Shipping Protection
We adopt high-strength, shockproof packaging materials to fully protect your items and prevent damage during transit.
For high-value orders, we provide optional shipping insurance at checkout, offering reliable protection and extra peace of mind for your shipment.
Delivery Inspection & After-Sales Service
Please inspect the outer packaging carefully upon delivery. If you find any damage, leakage, or severe deformation, take photos as evidence, refuse to sign for the package, and contact our team immediately.
If any product defects are discovered after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange, or other appropriate solutions accordingly.
Customer Support
If you have any questions regarding shipping, customs clearance, or the delivery process, our customer support team is available to assist you. Feel free to reach out anytime for prompt professional guidance via email: service@vaugctro.shop or phone: +64 22 184 9302.
Thank you for choosing VAUGHN LEES! We continuously optimize our logistics services to deliver a faster, safer, and worry-free shopping experience for all customers.